FAQ

Complete the form or contact us through WhatsApp with pickup and delivery addresses, an approximate date, an inventory and furniture photos. Include floors, stairs, elevators, truck access and any packing or disassembly needed. This helps us assess the scope; submitting a request does not reserve a date.

The price depends on the volume and type of belongings, distance, crew, estimated time, access and additional services. A small move needs different resources from a complete home relocation. Request a quote for your inventory and confirm whether pricing is per job, time-based or another arrangement stated in writing.

The proposal should specify transport, crew and included tasks. Packing, materials, disassembly, storage, special equipment, waiting time and third-party services are included only when expressly listed. Before accepting, review exclusions and how additional work is approved.

It is based on the information provided. Changes to inventory, access, date, route or scope may affect the price. Report changes before the move and request an updated written proposal with the applicable price and terms.

Compare the same inventory, addresses, date and scope. Review crew, packing, loading, unloading, final furniture placement, insurance if offered and exclusions. For an international move, also compare origin and destination procedures and charges; a lower price may cover fewer services.

Contact us once you have an approximate date, especially for large homes, offices or international moves. Availability is confirmed for each job. A date is reserved after accepting the proposal and meeting its commercial terms, rather than simply submitting a form or sending a WhatsApp message.

Let us know as early as possible. A new date depends on crew, transport and third-party bookings. Check your proposal’s rescheduling or cancellation terms and request written confirmation of any change or applicable charge.

It depends on inventory, remaining packing, distance and access at both properties. Stairs, elevator schedules, long carrying distances and building restrictions can increase the time needed. An estimate is provided after assessing your move.

Domestic coverage is confirmed according to the addresses, route, date and volume. Send the exact pickup and delivery locations so we can assess availability and terms; listing a province does not guarantee service to every location within it.

This can be assessed according to availability, scope and the rules of both buildings. The same applies to office moves. Ask in advance and confirm permitted hours and any additional charges in writing.

The proposal should specify the crew and contracted tasks. Confirm whether this includes removing belongings from inside the property, loading, unloading and placing them in agreed rooms. Unpacking and assembly should not be assumed unless listed.

They may require more crew, time or equipment and affect the cost. Provide floor levels, stair and doorway dimensions, elevator availability and carrying distance to the truck. Hoisting and other special handling require a technical assessment and authorization where applicable.

Confirm moving hours, freight elevator bookings, truck parking, protection of common areas and crew entry requirements. Ask about permits, deposits or authorizations. Arrange these conditions at both pickup and delivery before confirming the service.

Prepare an inventory by area, identify priority equipment and documents, back up data and label boxes by department or workstation. Coordinate access and hours with management. A phased move or work outside office hours may be assessed; the plan depends on scope and cannot eliminate every possible interruption.

Only when expressly included in the proposal. Confirm quantities and types of boxes, wrapping and protection for furniture or fragile items. If you buy your own boxes, use sturdy, clean and dry ones and avoid overloading them.

Yes, subject to volume, date and availability. Full-home packing or packing of selected areas and items can be assessed. Identify what needs packing and confirm the contracted materials, labor and any unpacking tasks in the proposal.

You can prepare boxes for a local move, labeling contents and destination rooms. Ask before packing for an international move: the carrier, customs authority or an insurance policy may require inspection or specific packing conditions. Fragile and high-value items need particular attention.

This may be included depending on the furniture’s type, condition and complexity. Send photos and identify any special tools, instructions or specialist needed. Disassembly and reassembly must be specified in the proposal rather than assumed for all furniture.

We generally recommend emptying drawers, wardrobes and other furniture to reduce weight and prevent internal movement or damage. Pack loose parts securely and label boxes. Any exception should be agreed after assessing the furniture and its contents.

These require a prior assessment of weight, dimensions, condition and access at both locations. Special crew or equipment may be needed. Send photos and measurements before booking; transport is confirmed individually and must appear in the proposal.

Keep documents, cash, jewelry, medication, keys, devices containing important information and immediately needed items with you. Prepare a bag with clothing, chargers and essentials for your first hours at the new property.

Yes, subject to an assessment of origin, destination and transport method. For routes such as Panama–Costa Rica or United States–Panama, provide cities, addresses, inventory and dates. Coverage, participating operators and pickup and delivery services must be confirmed for each move before booking.

It depends on origin, destination, volume, transport method, packing and services in both countries. Request a breakdown of freight, procedures, port or terminal fees, local transport and possible taxes. Confirm what is included, estimated or payable separately.

The total time includes preparation, pickup, transport availability, transit, customs clearance and delivery. Time at sea, on the road or in the air is only part of the service. Timelines are estimates and may change due to inspections, missing documents or operator changes.

It may cover pickup, preparation, international transport and delivery to the agreed address, according to the proposal. Confirm whether customs procedures, taxes, terminal fees, unloading, stairs and unpacking are included. Door-to-door does not automatically mean every charge or task is covered.

An exclusive container serves one customer; a shared shipment combines belongings from several customers. The appropriate option depends on volume, route, budget and availability. Shared shipments may require waiting for consolidation; confirm terms and estimated timelines.

It depends on route, volume, urgency and restrictions. Sea freight is often considered for large volumes, air freight for small or urgent shipments and road transport where a connection is available. Compare total costs and estimated timelines for the options available for your move.

The exact list depends on the origin and destination countries, import procedure and owner’s circumstances. It may include identification or a passport, a detailed inventory with values, a transport document and evidence of residence or eligibility for a benefit where applicable. Before dispatch, confirm required originals, copies, translations, authorizations, deadlines and consignee details with the customs agent for that shipment. A general checklist does not replace verification of the individual file.

Used belongings are not automatically tax-exempt. Taxes and possible benefits depend on the country’s requirements and the owner’s circumstances and must be checked with the customs agent before shipping. Also confirm whether the proposal includes clearance fees, inspections, terminal handling, storage, delay charges and delivery, and who pays any additional costs. An exemption cannot be confirmed without reviewing the shipment.

Illegal substances, explosives and dangerous or flammable goods without permitted authorization and handling are not accepted. Food, plants, medicines, weapons, batteries and other products may be restricted by the country or carrier. Declare all contents and confirm what may travel, what needs permits and what must be excluded before packing.

This must be assessed separately according to the route, carrier and destination import rules. A vehicle may require ownership documents, permits, procedures and taxes different from household goods. Confirm whether it can share the shipment and request written scope and costs before booking.

This can be assessed as a separate service. Provide the container location, release status, inventory, weights, date and delivery access. Unloading, transport, crew and equipment must be confirmed in a proposal; container procedures and charges are excluded unless expressly agreed.

Compare the full cost of packing, transport, procedures, possible taxes and delivery with replacement prices at destination. Consider condition, dimensions, compatibility and personal value. An inventory helps assess what to ship and what you might sell, donate or replace.

Packing and physical protection are not the same as an insurance policy. Before booking, request written confirmation of whether insurance exists for your move, the insurer, covered routes and stages, insured risks, insured value, per-item limits, deductibles and exclusions. Confirm how high-value items and owner-packed boxes are treated, how values are declared, and the documents and deadlines required for a claim. Coverage depends on the contracted policy and should not be assumed to be included or all-risk without confirmation.

Check belongings upon receipt, retain the inventory and photograph the item, its packing and any visible damage. Record issues on the delivery document and notify the provider promptly through its contact channels. Keep supporting records and follow the contract’s deadlines and requirements and those of any insurance policy. Responsibility or compensation is assessed under the applicable terms.